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Special Orders: Ordering for Service

When a technician does not have a part on his/her van, the tech will explain to the customer that the item needs to be Special Ordered and a shipping cost will be associated with this item to be determined once the item is received by FDC and the freight amount is added to the order by procurement personnel. The Tech is to explain that shipping prices fluctuate and we can only give a ball park price.

BALL PARK SHIPPING APPROXIMATION CHART

DoorKing & HySecurity appx. $50.00 / Motors and Pumps appx. $85.00
All Others appx. $30.00 / Motors and Pumps appx. $70.00
Miller Edges appx. $80.00

 

Ordering Parts for Service

PROCEDURE FOR ORDERING PARTS FOR A SERVICE CALL:

Call the Parts Dept and order parts over the phone. You will need the following information:
* Ticket Number
* Site Name
* FDC Part Number
* Part Description
* List Price
* Quantity

If no one in the Parts Dept is available to receive your order you can order your parts via email. Send all requests to Procurement in the subject line put the ticket number followed by the site name and Parts Request. Carbon Copy the appropriate service department email. You will receive a response from Scott or when the order has been received/placed.

If the part, you are ordering does not have a FDC Number you will need to provide the following information to order the part:
Vendor or Manufacturer of Part (Specify which you are providing)
Vendor Part Number or Manufacturer Part Number (Specify which you are providing)
FDC Cost or List Price (Specify which you are providing)
Quantity

Notes:
1. It is the responsibility of the technician to provide the following information when ordering parts for a service call: Valid part number, description, quantity.
NOTE: OVERNIGHT SHIPPING – TECHS MUST EXPLAIN OVERNIGHT COSTS TO CUSTOMER AND GET CUSTOMER APPROVAL.

2. If the technician does not have a valid part number, the technician is required to locate a source and obtain that part number before placing order.

3. Once all vital information is obtained, technician will direct his/her request to the parts department.
NOTE: It is not the responsibility of the parts department to reference or provide technicians with part numbers or descriptions.

4. When placing the request, please provide parts department with the ticket number, site name and shipping instructions.

5. After verbally placing the order for parts, technician should note what parts were ordered on service ticket. This written information should be passed on to the parts department, ideally on a special order form.

6. The FDC parts list provides the technician with many of the parts that are used on a regular basis. Please refer to it to obtain the necessary information for ordering parts.
NOTE: All parts used from vehicle inventory are to be documented on service ticket / install sheet. Part number, VAN number, price and description all should be noted. Office personnel need to know where parts came from (your warehouse, your van, co-workers van, etc.) to accurately adjust inventory.

 

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