Service Rates

Service Rates:
❖ Commercial and Residential Labor
–   How to Charge: Any time after initial HR is billed in ½-HR increments.
o $140.00/HR $150.00 Service charge (Central, West, and East) Initial call $290.00
o $150.00/ $160.00 Service charge (South, North) Initial call $310.00
o Lee & Collier County $140.00/HR Service Charge $185.00
o Remember ****COD**** on all residential calls.

❖ PARCS Computer Programming (Remote Admin/Server Prog/Database Prog BY TECHNICIANS)
o $195.00 an hour (Central, West, and East, South, Jacksonville)
o $35 per 15min block for Service Department programing labor (TES adjustments Only)

❖ Crew Labor (2man service calls/install labor)
–   Charged in 1-HR increments.
o $200.00/HR for all offices
o $1,600.00 per day (10HR day including Travel)

❖ Weld Truck
o $2.00 per mile both ways
o $2.50 per mile both ways with a trailer

❖ Emergency Service 1.5 x Service Rate Minimum Charge 4 hours, Travel Included.
–   Charged in 1-HR increments after initial 4-HR Minimum.
o Example for Commercial (Central, West, and East)
▪ $210.00/HR. Minimum of 4 hours labor. Minimum charge $840.00
o Example for Commercial (South, North)
▪ $225.00/HR. Minimum of 4 hours labor. Minimum charge $900.00

Remember Emergency Service (EMS) is portal to portal this means travel is included as Labor and no Trip Charge is to be added to the Service Ticket. Technicians will Start EMS labor from the time the van is picked up from the shop to the time you drop the van back off at the shop. Remember to update the shop ticket with your EMS update or send an email to service@fdc.com with your update.

❖ OUC Locations: (This Customer has a 4-hour response time)
–   Charged in 1-HR increments.
o Regular business hours (7:00am – 6:00pm): $94.08/hr $37.00 Trip
o After Normal Working Hours (6:01pm – 6:59am): $140.16/hr
o Weekends & Holidays: $224.00/hr $174.00 Trip

❖ FPL Service Centers (these will have a WO# that starts with a C or S in the PO# spot)
o Standard Commercial rates.
o Must Complete an FPL Checklist for each gate Serviced.❖ FPL Plants and Substations.
o Standard Commercial rates
o Must Complete an FPL Checklist for each gate Serviced.

JLL Duke Energy Sites (see billing information for customer site) have very specific rates and service charging methods. They have discounted Standard Rates but automatically go into OverTime Rates Mon-Fri at 3:30PM.
❖ JLL Duke Energy Sites: Exp. Feb 21, 2024
–   Charged in 1-HR increments.
o Rates go into overtime status at 3:30, so tickets may contain two different service rates
o For example: Ticket from 2:30-4:30, 2:30-3:30 $105, 3:30-4:30 $157.50
o Rates should print on ticket, if you are unsure if it is a JLL site contact Service Dept.
o Tech must contact on-site POC when en route and once the tech arrives on site.
o Billable time begins as soon as tech arrives on site.
o Tech must call IVR system to Clock-in and Clock-out.
–    A fixed Trip Charge of one-hour of the Std. labor rate will be added to each work order
❖ STANDARD RATES VALID MON-FRI 8:00AM – 3:30PM
o $105.00/HR $105.00 Service Call (West, Central, North, East)
o $110.00/HR $110 Service Call (South)
o $120.00/HR Installation (per person)
o Double check for an IVR number if there is a DEF work order number on
o Service ticket there should be an IVR number to call and check in and out of.
❖ OVERTIME RATES 3:30PM-8:00AM MON-FRI; SAT-SUN ALL DAY
o $157.50/HR Min 4HR for EMS calls (West, Central, North, East) No trip charge
o $165.00/HR Min 4HR for EMS (South) No trip charge
o $180.00/HR Installation (per person)
o Double check for an IVR number if there is a DEF work order number on
o Service ticket there should be an IVR number to call and check in and out of.

❖ UCF (current GSA rates) (service names must be listed as detailed below)
–   Charged in 1-HR increments.
o Service Repair Labor $114.86
o Service Call Trip $124.43
o Crew Labor Per Hour $148.36 / Per Day $1,148.61

❖ Premium Customers (WDW, Verizon, Space-X, KSC)
–  Charged in ½-HR increments after initial HR
o $155.00/HR $165.00 Service Call

❖ Tormax/Nabco
–  Charged in 1-HR increments.
o $155.00/HR $165.00 Service Call
▪ All technicians need to be sure to get a store manager to sign the ticket and paperwork (Signature and Store Stamp) that is provided, after each visit.
▪ *If you are on an EMS call and do not have the paperwork, make sure to get the store manager’s signature or store stamp on the service ticket.

❖ Reef Parking Customers
–  Charged in 1-HR increments.
o $165.00/HR, $175.00 Service Call